Privacy Policy

Last updated: July 29, 2025

1. Who We Are

This website is operated by Firewood Shed Ltd, a company registered in England and Wales under company number 16521379.

Registered Office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF
Phone: 07767 509601
Email: hello@firewoodshed.co.uk

2. What Personal Data We Collect

We collect and process the following types of data:

  • Name and contact details (address, phone number, email)
  • Order and delivery information
  • Payment details (processed securely via Stripe)
  • Account login information (if you register)
  • Technical data (IP address, browser type, device info)
  • Usage data (pages visited, session duration)
  • Marketing preferences and cookie consent

3. How We Collect Your Data

  • When you place an order via our webshop
  • When you register for an account
  • When you contact us via email or phone
  • Via cookies and tracking tools (see our Cookie Policy)

4. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders
  • Send order confirmations and invoices
  • Communicate about your purchase or support request
  • Send review requests (e.g. via Trustpilot)
  • Improve our website and services
  • Send promotional offers if you opt in

5. Legal Bases for Processing

We process your data under the following legal bases:

  • Contract: To fulfill orders and deliver goods
  • Legitimate Interest: For customer service, analytics, fraud prevention
  • Legal Obligation: To comply with UK accounting, tax, and consumer protection laws
  • Consent: For marketing and non-essential cookies

6. Who We Share Your Data With

We may share your data with the following trusted third parties, only as necessary to operate our services:

  • Payment processor: Stripe
  • Logistics & delivery: Palletforce and other UK freight partners
  • Email platforms: Zoho Mail, FluentCRM (if opted in)
  • Analytics: Google Analytics (via cookie consent)
  • Review platforms: Trustpilot

7. Cookies and Tracking

We use cookies to personalise your experience, improve site performance, and deliver relevant ads. Consent is managed via our cookie banner powered by Complianz. For more, read our full Cookie Policy.

8. Data Retention

We retain your order and account data for up to 7 years in line with UK tax law. Inactive accounts may be deleted after 2 years of inactivity. You may request earlier deletion at any time (see section 10).

9. International Data Transfers

Some third-party services (e.g. Google, Meta) may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place such as standard contractual clauses.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, email us at hello@firewoodshed.co.uk.

11. Data Security

We use secure technologies including SSL, secure payment gateways, encrypted backups, and access controls to protect your data. Only authorised personnel have access to sensitive information.

12. Updates to This Policy

We may update this policy to reflect legal changes or improvements in how we handle data. The latest version will always be available on this page.

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