Terms and Conditions

Last updated: 29 July 2025

These Terms and Conditions apply to your use of the website https://firewoodshed.co.uk and to any purchases made from FirewoodShed Ltd (“we”, “us”, “our”). FirewoodShed Ltd is a company registered in England and Wales under company number 16521379, with a registered office at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. Definitions

“Buyer”, “you”, or “customer”: the individual or organisation that buys goods from us.
“Goods”: the products you order from us (e.g. firewood, briquettes, pellets).
“Contract”: the legally binding agreement between you and FirewoodShed Ltd.

2. Ordering

Orders are placed online and are subject to availability and our acceptance. A contract is formed when you receive an order confirmation email from us. We reserve the right to refuse any order. If refused, any payment made will be refunded in full.

3. Pricing & Payment

All prices are in GBP (£) and include VAT where applicable (UK VAT rates). Delivery charges are postcode-based and shown at checkout. Payment is due in full at the time of order. We reserve the right to correct pricing errors or adjust prices due to VAT or cost changes.

4. Delivery

We deliver nationwide via Palletforce using tail-lift kerbside delivery. All deliveries are made to the nearest safe and accessible location on hard, flat ground (e.g., tarmac or concrete). The driver performs a safety risk assessment before unloading and may refuse delivery if conditions are unsafe.

You are responsible for ensuring vehicle access is possible and someone is present to receive the delivery. If the driver is unable to complete the delivery due to access restrictions, unsafe surfaces, or absence of a recipient, a redelivery fee of £85 per pallet will apply.

Delivery charges and timeframes vary by postcode. Full delivery terms and pricing are available on our Delivery & Returns page.

5. Risk & Title

Risk transfers to you upon delivery. Title remains with FirewoodShed Ltd until payment is received in full.

6. Cancellations and Returns

You have the right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations 2013. Goods must be unused and in their original packaging. You are responsible for return transport and costs, unless the goods are faulty.

If goods are returned due to change of mind, we will issue a refund within 7 days of receiving the returned items, minus the original delivery fee (if applicable). If goods are returned due to failed delivery, original and return transport costs will be deducted from the refund.

Instructions on how to return goods are available on our Delivery & Returns page.

7. Faulty or Damaged Goods

If your order arrives damaged or incorrect, you must notify us within 48 hours of delivery. Please email hello@firewoodshed.co.uk with your order number and clear photos of the issue. We will offer a replacement, refund, or partial refund as appropriate. Your statutory rights remain unaffected.

8. Limitation of Liability

Our liability is limited to the price of the goods purchased. We are not liable for indirect, consequential, or incidental losses. We are not responsible for failed deliveries caused by incorrect or inaccessible addresses or unsafe delivery surfaces.

9. Use of Website

You agree not to misuse this website, interfere with its security, or copy content without permission. All intellectual property belongs to FirewoodShed Ltd or its licensors.

10. Privacy

We process your personal data in accordance with our Privacy Policy and applicable UK law, including the Data Protection Act 2018.

11. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control (e.g., extreme weather, strikes, pandemics).

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Contact

If you have any questions or complaints, please contact us:

FirewoodShed Ltd
167–169 Great Portland Street, 5th Floor
London, W1W 5PF
Email: hello@firewoodshed.co.uk
Phone: 07767 509601